86. Design of Overseas Inquiry Response Flow
Overseas leads are lost due to "response speed and organization." We will standardize the response flow by country and role to increase the conversion rate of negotiations.
Inquiries from overseas are a "competition" from the moment they are received. Delays in responses, uncertainty about who is in charge, insufficient information leading to increased back-and-forth communication, and mixing agency projects with direct sales projects can all result in lost opportunities due to these "operational delays." Moreover, due to time zone differences, a single round of communication can often result in several days of lost time. Our service is designed to standardize the flow for overseas inquiries from "classification → collection of necessary information → assignment of responsible parties → initial response → next actions (meeting/quotation/introduction of agents)." We will prepare form items, template responses (in English), SLAs (response deadlines), internal coordination, and CRM/spreadsheet operations to create a system that ensures overseas inquiries "definitely progress to business negotiations." ▼ For concerns like these: - Responses to overseas inquiries are delayed. - Agency projects and direct sales projects get mixed up, causing confusion in decision-making. - Insufficient information leads to increased email exchanges. - If the responsible person is unavailable, the process comes to a halt (dependency on individuals). - The quality of English responses varies, leading to a loss of trust. *Please share the current "issues (delays/confusion/lack of information)" you are facing with overseas inquiries. We will streamline the process as quickly as possible.
- Company：アンドワン 本社、東京支社、川崎営業所
- Price：Other
